Quality Assurance

Quality Assurance

Home-Start Merton is an organisation that is highly committed to developing the quality of its services. The Home-Start Quality Assurance system has been developed by The Charities Evaluation Service specifically for Home-Start. It is a bespoke system incorporating all the elements of a practical quality assurance system for small organisations (PQASSO), Investors in People (IIP) and the Charities Evaluation Services (CES). The system has also been rooted in Home-Start and its existing best practice, integrating all elements of our Policy and Practice Guide. The result is a quality assurance system that puts quality support for families at its heart. Home-Start’s quality standards recognise that quality is about learning what you are doing well and doing it better. They also recognise that quality means finding out what may need to change to ensure we continue to meet the needs of families. The process of comparing our practice against the Home-Start quality standards in a systematic way means that our scheme is engaged in implementing a ‘quality assurance system’, which will result in continuous improvement and high standards of support for families. Like all Home-Start schemes, Home-Start Merton are externally reviewed every three years. The review addresses all elements contained within the 8 quality standards as outlined below. Information gathered by self assessment between reviews is used as evidence that Home-Start Agreement requirements are being met. Home-Start quality assurance standards as set out below give a clear picture of how Home-Start Merton is working, and are useful planning tools for all operations. Our last external review took place in 2012.

The 8 Quality Standards

Standard 1- Governance & Strategic Planning
Standard 2 – Learning & Improving
Standard 3 – Managing Resources & Finance
Standard 4 – Managing Staff
Standard 5 – Managing Volunteers
Standard 6 – Managing Information
Standard 7 – Welfare of Children & Supporting Families
Standard 8 – Working in Partnership